There are a few reasons why you could be seeing the message that you’re not getting a discount in your app.
- Incorrect settings
- Low battery
- Phone is not with you on your trips
Incorrect Settings
Low battery
If your battery is below 20%, trips may not show up.
Have your phone with you
It's essential to always have the app running with your phone in the car when you take a trip. As you log and check the classification of your trips, the app recognizes your activity.
Finally...
If the app sees zero trips during the entire billing cycle, no discount is applied. If the app is set up correctly and trips are logged, you'll see a driver discount.
Still need help?
Reach out to Customer Care at support@hiroad.com.