Why might I not receive a driver discount this month?

There are a few reasons why you could be seeing the message that you’re not getting a discount in your app.

  • Incorrect settings
  • Low battery
  • Phone is not with you on your trips

Incorrect Settings

iPhone 

Follow the instructions, based on your current iOS operating system, as you install or reinstall the app:

iOS 13.0 to 13.3
iOS 13.4+
iOS 14

Android
Follow the instructions, based on your current Android operating system, as you install or reinstall the app:

Android 9
Android 10
Android 11


Low battery


If your battery is below 20%, trips may not show up.


Have your phone with you


It's essential to always have the app running with your phone in the car when you take a trip. As you log and check the classification of your trips, the app recognizes your activity. 

Finally...

If the app sees zero trips during the entire billing cycle, no discount is applied. If the app is set up correctly and trips are logged, you'll see a driver discount.   

Still need help?

Reach out to Customer Care at support@hiroad.com.

 

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