Why are some of my trips missing?

You may notice some of your trips are missing in the app. In some cases, it may take a little longer to process the trip and may not show right away. If it does not appear, that's okay--the HiRoad app omits certain kinds of trips based sometimes on distance traveled.

You can make sure that your trips are always recorded accurately by keeping your phone fully charged and having the correct permission settings anytime you get in the car.

Did you find this helpful?
Have more questions? Submit a request