The HiRoad app uses your phone’s technology to log trips and help calculate your Safe Driving Discount. Whether you’re getting started with HiRoad or switching phones, check that your device meets the requirements below.
As of November 2, 2026 the following requirements apply:
iPhone
Your iPhone must be able to run iOS 18 or later and have that software installed. The iPhone 8, iPhone 8 Plus and iPhone X cannot update to iOS 18.
Android
Your phone must run Android 12 or later and have:
- An accelerometer.
- A gyroscope.
- GPS support.
- Support for these sensors to work in the background, including when the screen is off.
How can I check my phone’s software?
Check your phone’s settings to find its operating system version and see whether a software update is available. If you’re unsure whether your phone meets the requirements, your phone manufacturer or mobile carrier can help.
If an update is needed and your phone supports it, update your phone’s software, then download or update the HiRoad app.
What if my phone doesn’t meet the requirements?
If your phone can’t run a supported operating system or doesn’t have the required technology, you’ll need a compatible device to use a supported version of the HiRoad app.
What if I already use HiRoad on an unsupported operating system?
You won’t receive future HiRoad app updates. Even if the app still opens, some features may not work as expected. This could affect your ability to log trips and earn a Safe Driving Discount.
Need help?
We understand that changing phones may not be an option right now. Whether you’re considering HiRoad or already a customer, email our Customer Care team at support@hiroad.com. We’re happy to chat through your phone’s compatibility, your options, and what this could mean for your Safe Driving Discount or policy.