Your Safe Driving Discount is based on Driving Scores calculated from trips logged by the HiRoad app. If the app doesn’t receive enough trip information from you and the other drivers on your policy, or if your Driving Scores don’t result in a discount, you may not receive a Safe Driving Discount. In most cases, trips aren’t being logged because of incorrect phone settings, low battery, or not having your phone with you when you drive.
Make sure your trips are being logged
Everyone on your policy should:
- Download and sign in to the HiRoad app.
- Bring your phone with you whenever you drive.
- Review logged trips regularly to make sure they’re logged and classified correctly.
- Review Driving Scores for ways to build safer driving habits.
Check your app permissions and phone settings
- Turn on location: Make sure the HiRoad app can always access your location. See the iPhone or Android steps.
- Enable motion detection: On iOS, enable Motion & Fitness for the HiRoad app. On Android, allow Physical Activity access.
- Turn off battery saver: Turn off Low Power Mode or Battery Saver, and keep your battery above 20% when you leave the house. Trips may not be logged below 20%.
- Turn off Offload Unused Apps (iOS only): Disable this option in your phone’s settings.
How trips affect your discount
In Arizona: New customers receive an intro discount for the first two months. Trips logged during those months are used to calculate your Driving Scores and determine the Safe Driving Discount that begins in month three and is locked in for the rest of your policy term. Keep logging trips after month three. If your policy renews, your recent Driving Scores help determine your discount for the next term.
In Rhode Island: Logged trips are used to calculate the Driving Scores that determine your monthly Safe Driving Discount, which updates monthly based on your recent Driving Scores.
Logging trips provides the information needed to calculate your Driving Scores, but the amount of your discount depends on those scores.
Still need help? Reach out to Customer Care at support@hiroad.com.