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Set up the app
- How do I set up permissions with iOS 13 when I install or reinstall the app?
- How do I set up the correct location permission with Android 10 when I install or reinstall the app?
- How does the HiRoad App work?
- Will my phone work with the HiRoad app?
- How does the app know when I'm driving versus being a passenger?
- Do you have to turn on the app to use it or does it automatically work when the car is moving?
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Earn rewards
- How does the app know I'm driving?
- How do I classify trips?
- Can multiple drivers on my policy share the same login credentials (email/password) for the HiRoad app?
- Why do all drivers on my policy need to use the app?
- How can I improve my driving?
- What driving scores does the app have, and what are the reasons behind them?
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Troubleshoot app issues
- How do I classify trips if I drive for my job?
- Trips not recording on Android phones with OS 9 or Pie
- Why are some of my trips missing?
- Why am I seeing black map images?
- Why might I not receive a driver discount this month?
- Can I use HiRoad on two phones at the same time?
