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Set up the app
- How do I set up correct location permission on iOS 14 when I install or reinstall the app?
- How do I set up correct location permission on iOS 13.4+ when I install or reinstall the app?
- How do I set up correct location permission on iOS 13.0 to 13.3 when I install or reinstall the app?
- How do I set up correct location permission on Android 9 when I install or reinstall the app?
- How do I set up correct location permission on Android 10 when I install or reinstall the app?
- How do I set up correct location permission on Android 11 when I install or reinstall the app?
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Earn rewards
- What are the HiRoad driving scores?
- How can I improve my Distraction Free score?
- How does the app know I'm driving?
- Why am I paying the max price?
- How do I classify trips?
- Can multiple drivers on my policy share the same login credentials (email/password) for the HiRoad app?
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Troubleshoot app issues
- How do I change my password?
- How do I classify trips if I drive for my job?
- Why are some of my trips missing?
- Why am I seeing black map images?
- Why might I not receive a driver discount this month?
- Can I use HiRoad on two phones at the same time?
